Managing Conflicts with Cultural and Emotional Intelligence

Transform the way you lead by mastering the art of communication and influence. In this course, you’ll discover how emotional intelligence (EI), cultural intelligence (CQ), and the Coordinated Management of Meaning (CMM) framework can help you navigate complex team dynamics and build stronger, more collaborative project environments.

You’ll learn to manage conflict, foster understanding, and use tools like the SEAVA process to analyze and solve communication challenges. By applying these practical frameworks, you’ll become a more persuasive, empathetic, and effective program or project manager capable of creating meaning and alignment across your teams.